MEMBERSHIP TERMS & CONDITIONS
2024 HURRICANES MEMBERSHIP TERMS & CONDITIONS
GENERAL INFORMATION
For the purposes of sales the currency is shown in New Zealand dollars and is
shown including GST of 15% (other fees and charges may be applied by your bank,
card issuer or other party).
This agreement is governed by the law in force in New Zealand.
2024 TERMS AND CONDITIONS
1. Meaning of Terms
1.1 Definitions:
1.1.1 'Member' means the person who holds a Hurricanes or Hurricanes and Lions
Membership and whose name needs not be recorded on the Membership Card and
for the purpose of any entitlements is limited to one person per Membership.
1.1.2 'Membership' means one of the categories referred to in paragraph 1.2.
1.1.3 'Membership Card' means a card that is issued by the Hurricanes or Wellington
Rugby in respect of a series of matches at Sky Stadium.
1.1.4 'Membership Card Holder' means a person who uses a Membership Card for
entry to Sky Stadium on the relevant day.
1.1.5 'Person' means and includes an individual and an incorporated body such as by
way of example but not limited to, a company and a society.
1.1.6 'Primary Account Holder' means a person:
who purchases a Membership from the Hurricanes or Wellington Rugby; and
to whom correspondence about the Membership will be addressed; and
who is recorded by the Hurricanes or Wellington Rugby as having the right to
exercise specific rights attached to the Membership (e.g. any right of renewal
or priority (if any) granted in respect of that Membership); and who is entitled
to entry to Sky Stadium if the person is the bearer of the Membership Card.
1.1.7 'Secondary Account Holder' means a person who is a Membership Card Holder
but who is not a Primary Account Holder in respect of that Membership.
1.1.8 'Stadium' means Sky Stadium in Wellington.
1.1.9 'Ticket' means the item of proof of payment issued by the Hurricanes or
Wellington Rugby to a person on conditions to allow a person entry to Sky Stadium
to attend a match hosted, organised or managed by the Hurricanes or Wellington
Rugby.
1.1.10 'Ticket Holder' means a person who uses a Ticket for entry to Sky Stadium on
the relevant day.
1.1.11 'Wellington Rugby' means WRFU Inc. - in respect of amateur rugby including
club rugby; or Wellington Rugby Limited - in respect of all other rugby; and in each
case where appropriate includes its agents and contractors.
1.2 Categories of Membership
1.2.1 A Hurricanes ' Membership' means a Membership that admits the holder to Sky
Stadium for:
Hurricanes round robin games in 2024;
A Hurricanes & Wellington Lions Member means a Membership that admits the
holder to Sky Stadium for:
Hurricanes round robin games in 2024;
Wellington Lions Bunnings NPC round robin games in 2024
A Hurricanes or Hurricanes & Wellington Lions Member will be granted one 'free
ticket' per membership for home Super Rugby Pacific finals matches (Quarter-finals,
Semi-finals and Final) if their membership category is any of the following:
Platinum
Silver
Joint 2024 Hurricanes and Wellington Lions members will have access to all
Wellington Lions round robin games played at Sky Stadium and will also have
access to all Wellington Lions play-off matches played at Sky Stadium.
A Hurricanes or Hurricanes & Wellington Lions Member will be granted one 'free
ticket' per membership for home Super Rugby Pacific Quarter-finals, if their
membership category is any of the following:
Bronze
Family Zone
A Hurricanes or Hurricanes & Wellington Member will have the right to purchase
home finals tickets (Quarter-Finals, Semi-Finals and Finals).
1.2.2 Child Member means a Membership that admits children 15 years and under.
2. Key Terms and Conditions
2.1 Payment
You are required to pay the Hurricanes / Wellington Rugby for all bank charges and
other costs incurred as a result of any payment being dishonoured. All costs
associated with any outstanding payments (including but not limited to debt
collection costs, legal costs and any late payment fees) are payable by you.
Wellington Rugby or the Hurricanes shall determine in its discretion the closing dates
for orders and whether Membership Cards become available.
2.1.2 New Zealand Rugby (NZR) reserves the right to allocate Hurricanes and/or joint
Hurricanes & Lions members different seats to the ones they hold, for All Blacks test
matches if for any reason they are required for use by NZR, Hurricanes or WRFU.
2.2 Consumer Guarantees Act 1993 Subject to compliance with the Consumer
Guarantees Act 1993, Membership Cards and Tickets cannot be exchanged,
refunded or returned after purchase except in the discretion of Wellington Rugby.
2.3 Rights of Primary Account Holder, Membership Card Holder and Ticket Holder:
All Membership Cards and Tickets are issued by Wellington Rugby or the Hurricanes
on the strict condition that all Primary Account Holders, Membership Card Holders
and Ticket Holders must comply at all times with all of these Terms and Conditions.
Subject to compliance with these Terms and Conditions, the Primary Account Holder
or Membership Card Holder or Ticket Holder is entitled to entry to Sky Stadium for
the match or matches for whom the Membership Card or Ticket relates.
2.4 Secondary Account Holders:
Secondary Account Holders may with the written consent of the Primary Account
Holder, apply to Hurricanes or Wellington Rugby to have their name recorded on the
Membership Card. Having their name recorded on a Membership Card does not
make the person a Primary Account Holder unless this occurs by specific instruction
of the Primary Account Holder and is permitted by Wellington Rugby. (See paragraph
2.5 headed 'Limited Exception to Prohibition on Transfer of Memberships').
2.5 Limited Exception to Prohibition on Transfer of Memberships
Hurricanes / Wellington Rugby will allow Primary Account Holders to authorise the
Hurricanes / Wellington Rugby to issue some or all of their Memberships to new
Primary Account Holders nominated by them. This is specifically to allow those
Primary Account Holders, who have historically purchased several Memberships, to
transfer the responsibility and rights in those Memberships to persons who use
those Memberships who will then themselves become the Primary Account Holders.
2.6 Limitation of Member Benefits
Hurricanes / Wellington Rugby reserves the right to specify where Member benefits
are subject to limited capacity. No liability will rest with Hurricanes / Wellington
Rugby where a Member benefit is unable to be provided due to capacity being
exceeded or lounge being unavailable for any reason. The Platinum lounge has
limited capacity and is on a first come, first served basis. The provision of some
Member benefits will be reliant on mutual agreement between Hurricanes /
Wellington Rugby and the Primary Account Holder. Both parties must communicate
in good faith to establish a suitable time for the provision of such Member benefits.
2.7 Maximum Number of Tickets or Memberships
Hurricanes / Wellington Rugby reserves the right to specify a maximum number of
Memberships or Tickets that any person may purchase.
2.8 Scalping of Membership Card(s) or Ticket(s)
Membership Cards and Tickets cannot be resold at a premium (scalped) nor used
for advertising, promotional or other commercial purposes (including competitions
or trade promotions) or to enhance the demand for other goods or services without
prior written consent of Hurricanes / Wellington Rugby. Subject to the above
restrictions, you can sell your Membership Cards or Tickets to another person for its
face value (or less) but any purchaser is also bound by these Terms and Conditions.
This is not scalping.
2.9 Missing or Damaged Membership Cards and Tickets
When advised that the Membership Cards have been damaged, lost or stolen,
Hurricanes / Wellington Rugby will cancel those cards. Use of Membership Cards
that have been reported as damaged, lost or stolen may result in prosecution. There
is a $25 fee for the replacement of each damaged, lost or stolen Membership Card.
If a paper ticket for any event has been damaged, lost or stolen, the Ticket Holder
may request cancellation of the ticket and issue of a replacement ticket. A fee of $10
will apply for each booking. Tickets may be void and entry refused if the ticket is
damaged or defaced in any way or if the Hurricanes / Wellington Rugby reasonably
believe that the ticket has been acquired in breach of these Terms and Conditions.
2.10 Privacy Policy statement
Information about the Primary and Secondary Account Holders of the Membership is
gathered and stored by Hurricanes / Wellington Rugby in accordance with the
Privacy Act for the administration of the Membership which includes sending
electronic messages specific to Membership benefits, offers, promotions or
marketing. In addition, purchase of the Membership constitutes authorisation to the
Hurricanes / Wellington Rugby to send electronic messages based upon your profile
and interests. By providing your email and details you are expressly consenting to
receiving recurring news, promotions, marketing, e-newsletters and electronic
messages from the Hurricanes / about the Hurricanes, Wellington Lions and New
Zealand Rugby. You have the right of access to, and right of correction of your
personal information by contacting the Hurricanes / Wellington Rugby. Provision of
this information is a condition of purchasing a Membership with Wellington Rugby. If
you wish for us to stop sending you electronic communications, please unsubscribe
by following the instructions included in the electronic communication.
2.11 Changes to Matches
Hurricanes / Wellington Rugby reserves the right to vary, substitute, reschedule, or
withdraw advertised matches and events and may cancel, interrupt, or stop any
match or the event due to safety considerations or circumstances beyond its control.
3. Behaviour and Entry to and Right to Remain in Sky Stadium
You must comply with the Conditions of the Hurricanes, Wellington Rugby and Sky
Stadium. These include:
3.1 Patron and Bag Searches
It is a condition of the sale of every Membership and ticket and of entry to and
presence in Sky Stadium that each Member and Ticket Holder agrees to and permits
the search and inspection of any parcel, bag, garment or other item in their
possession or worn by them. The purpose of a search is to locate prohibited items,
which may be confiscated or may result in refusal of entry or removal from Sky
Stadium until such items are removed. If a person refuses to be searched or refuses
to remove prohibited items from Sky Stadium, any such person will not be permitted
to enter or remain in Sky Stadium. Such searches as outlined below may be
undertaken by any gatekeeper, ticket seller, usher or other staff member or official of
the Hurricanes, Wellington Rugby or Sky Stadium.
All patrons and their possessions may be subject to searches before entering
Sky Stadium.
Searches may also be carried out during an event and when leaving Sky
Stadium.
Patrons who refuse to participate in searches may be denied entry to Sky
Stadium or may be asked to leave the venue.
All vehicles entering and leaving Sky Stadium may be searched.
Prohibited items will be confiscated.
3.2 Playing Surface
Patrons are not allowed on Sky Stadium's playing area before, during or after
sports events, unless a pre-arranged public event is taking place on the
playing area. Breach of this rule will result in eviction, and issue of trespass
notice.
3.3 Patrons may be refused entry to Sky Stadium if they:
Appear intoxicated/under the influence of drugs or exhibit disorderly
behaviour
Fail to comply with security or gate staff requests
Attempt to bring in prohibited items
Have been previously issued with a trespass notice that still applies
Are not authorised to be in Sky Stadium, for example have no valid ticket,
Membership Card or accreditation pass
3.4 Patrons may be asked to leave Sky Stadium if they:
Use obscene language
Are verbally or physically abusive, or behave in a disorderly or offensive
manner
Are intoxicated
Are carrying out unauthorised activities within Sky Stadium
Throw items in the air or onto the pitch (including during Mexican waves)
Fail to comply with these Terms and Conditions
3.5 Restrictions on Patrons bringing food and drink items:
Plastic water bottles up to 1 litre in size and small amounts of food for
personal consumption, such as sandwiches, fruit, chippies, cakes, etc. are
permitted.
The items must be contained in one small bag per Ticket Holder or Member
(bag must be soft-sided and fit under your seat)
Empty plastic water bottles may be filled in Sky Stadium from water outlets
located at Aisles 2, 6, 9, 11, 23, 25, 28 & 32. The one litre size restriction
applies.
3.6 Patrons may not bring into Sky Stadium:
Alcohol or any beverages other than water
Thermos flasks
Glass bottles or cans
Hot food
Commercially produced takeaway foods such as McDonalds, KFC, Subway,
pizza etc.
Chilly bins, picnic baskets or large bags
Illicit drugs
Sound amplifiers including loud hailers
Musical instruments
Recording devices for commercial purposes
Prams, strollers, pushchairs (There are limited storage facilities for these
items at the entrance. However Sky Stadium takes no responsibility for loss or
theft).
Dogs or other pets (guide dogs are permitted)
Flares, fireworks, laser pointers
Knives or other dangerous weapons
Skateboards, roller blades, scooters or bicycles
Chairs of any kind
Flag poles of more than one metre in length
Signs or banners that are obscene, offensive or abusive
Any other item that Sky Stadium management determines may cause injury or
public nuisance or inconvenience to any other person
3.7 Smoking
There is no smoking in Sky Stadium bowl area
Smoking is allowed only in designated areas: The area between the turnstiles
and the main doors to the concourse; the emergency exit spiral ramp at the
northern end of Sky Stadium (between aisle 34 and 35)
3.8 General
For the safety and security of patrons, surveillance cameras are in use
throughout Sky Stadium
Patrons must not sit or stand in aisles, or block entry doors or emergency
exits.
Some sporting and other activities are dangerous. Patrons viewing such
activities do so at their own risk.
There are no pass outs. At some events, exit turnstiles may operate allowing
re-entry with a valid ticket.
Clothing must conform to reasonable standards of decency
Radios, CDs, TVs may be used only with earphones
Cameras, videos, tape recorders and other recording devices may be
prohibited for certain events
Umbrellas may not be raised in the seating bowl.
Patrons bring personal items into Sky Stadium at their own risk. The venue
will not be held responsible for any damages to, loss or theft of a patron's
personal property.
Advertising promotions and product giveaways etc. are not permitted on Sky
Stadium property (this includes the walkway leading to the Stadium), unless
expressly authorised by Sky Stadium Trust in writing. Any unauthorised
product giveaways may be confiscated.
No alcohol is to be removed from Sky Stadium.
You may be photographed or video taped in the stadium. The Hurricanes and
WRFU reserves the right to use these photos or video for marketing purposes
without your consent.
3.9 Courtesy to Other Persons
Your Membership or ticket can be revoked by the Hurricanes or Wellington Rugby for
what it considers to be abusive, dangerous, intoxicated or inappropriate behaviour by
the Member, Ticket Holder or seat occupant. All Members and Ticket Holders are
required to act in a manner, which is not discourteous to other persons in Sky
Stadium. Persons expect to attend the relevant match without undue interruption or
interference such as from abuse or harassment from others, unreasonable
impairment of their sight lines or being subjected to thrown objects, liquids or
substances.
3.10 Process to Address Discourteous Behaviour
If you are the subject of discourteous behaviour at Sky Stadium, you can address the
matter. Our ticketing system allows us to identify the purchaser of the ticket for each
seat. Therefore, you should record the seat number of the person who in your
opinion is responsible for the discourteous behaviour and then record the details and
then notify the Hurricanes or Wellington Rugby at the address set out in the contact
section of these Terms and Conditions.
On the match day you can refer the issue to the information/security personnel
located at desks at Aisles 11, 18 and 26 who can talk to the person concerned or
involve Sky Stadium Management or the Police as appropriate. Or text the security
helpline on 5454.
Remember we cannot stamp out discourteous behaviour unless you bring the matter
to our attention.
3.11 Direction to Leave Sky Stadium
Failure to comply with a direction to leave Sky Stadium may render the Ticket Holder
or Member liable to arrest and prosecution for the offence of Trespass under S. 3 of
the Trespass Act 1980. Such offence is punishable on conviction by a fine not
exceeding $1,000 or a term of imprisonment not exceeding three months.
3.12 Recording Equipment and Cameras
Unless otherwise advised by Wellington Rugby you may take a still photography
camera into Sky Stadium and take photographs with it.
You cannot take a video or movie camera and other visual or sound recording
devices into Sky Stadium. All photographs taken within Sky Stadium before, during or
after the event may not be used or reproduced for commercial or financial gain by
the Ticket Holder, Member or any other person without written consent of the
Hurricanes Wellington Rugby, which may be withheld for any reason whatsoever.
3.13 Withdrawal of Admission
The Hurricanes or Wellington Rugby reserves the right to refuse admission to, or
withdraw admission in respect of any Member or Ticket Holder for any reason
deemed appropriate by the Hurricanes or Wellington Rugby. This may include the
temporary or permanent deactivation of membership(s) and confiscation of the
relevant member card(s).
3.14 Family and Child Access
The Hurricanes and Wellington Rugby reserves the right to designate parts of Sky
Stadium as a Family Area or other designation. Children aged 4 and under are
admitted free if they sit on the parent's lap. Children aged 5 to 15 must have a Child
Membership Card or ticket to enter Sky Stadium.
4. Contact Details and Update of Terms
4.1 Contact Addresses and Phone Numbers
If you have a problem concerning a ticket or a Membership Card, please contact the
Hurricanes or Wellington Rugby on member@hurricanes.co.nz
If you have a problem about someone's behaviour at Sky Stadium, please contact
Sky Stadium either by phone on +64 4 473 3881 or by email
on info@skystadium.co.nz.
4.2 Amendment of these Terms and Conditions
The Hurricanes and Wellington Rugby may amend these Terms and Conditions at
any time by recording changes on its website and such changes then take effect
immediately.
5. COVID-19 SPECIFIC TERMS AND CONDITIONS
5.1 If you are attending a Hurricanes/Wellington Lions game as part of a group, as
the primary account holder, you are responsible for knowing the contact details of all
attendees in your group (including their full name, contact email address and contact
phone number). In the event you are contacted directly by the Government and/or
the Ministry of Health for the purposes of contract tracing, you must make these
details available to the Government or Ministry of Heath for that purpose.
5.2 All attendees in your group must commit to stopping the spread of COVID-19.
5.3 The Hurricanes and Wellington Rugby will follow any government mandates
and/or Ministry of Health advice related to the management of COVID-19, including
but not limited to, vaccination certificates, contact tracing, the use of face coverings
and crowd restriction/management.
5.4 The Hurricanes and Wellington Rugby will follow the COVID-19 Protection
Framework announced on 22 October 2021.
6. CANCELLATION AND REFUNDS
6.1 The Hurricanes/Wellington Rugby will not refund payments made by you for
tickets under any circumstances, including:
(a) The non-appearance of a particular person, group, or personality such as a player,
team, performer or band (whether advertised or not);
(b) Any variation to the on-field Event program;
(c) Any variation to the off-field Event program, services, and attractions such as the
postponement or cancellation of any entertainment, amusements, or interactive
displays.
(d) Any adverse weather conditions;
(e) If your personal circumstances change;
(f) Any other circumstances beyond the reasonable control of the
Hurricanes/Wellington Rugby.
7 Cancellation of games
7.1 The Hurricanes and Wellington Rugby are not liable to members for any loss or
damage suffered because of any or all matches being cancelled, postponed or
changed. The member acknowledges that any such cancellations or postponements
will be at the sole discretion of the competition organisers and/or the venue.
7.2 If the Hurricanes is unable to deliver its commitment of home matches (five
matches for full-season memberships in 2024 as part of Super Rugby Pacific or any
other replacement competition or matches), then subject to clause 7.3, requests for
a credit or refund will be considered on a case-by-case basis.
7.3 Credit and Refund Request Process
For all credit or refund requests, email member@hurricanes.co.nz with your contact
details, and all membership information. If you are granted a refund, the Hurricanes
will make the refund payment to the card the memberships were purchased with. If
the form of payment you used to purchase has expired, please note this in the email
and a Hurricanes representative will contact you for new details. If you purchased a
ticket using EFTPOS or cash then please provide bank details so you can be
refunded directly. Please do not provide credit card details in emails. Proof of
purchase will be required for any refund or exchange.
8. Annual Automatic-Renewal Payment Plan
By agreeing to pay your Membership via the Hurricanes Annual Renewal Payment
Plan, you authorise the Hurricanes, or associated third parties, to debit from your
nominated Credit Card or Debit Account as set out in your Membership Application.
Additional fees (including credit card fees) may apply.
8.1 The Annual Renewal Payment Plan enables you to automatically renew your
Membership from year to year. The Hurricanes Annual Renewal Payment Plan is
open to all Members who elect to pay for their season Membership online or by
credit or debit card.
8.2 If you pay your Membership fees by credit or debit card online, unless you elect
to opt out of the Annual Renewal Payment Plan in accordance with directions issued
by the Hurricanes from time to time, you authorise the Hurricanes to automatically
renew your Membership each season into the same seat and package and to deduct
the applicable Membership fees from the credit or debit card used to purchase your
previous Membership.
8.3 You acknowledge that Membership fees may increase from season to season.
The Hurricanes will provide reasonable prior notice of any changes to Membership
fees.
8.4 Participation in the Annual Renewal Payment Plan is only available if the same
category of Membership is available for the Member to renew for the following
season. If a category of Membership is removed by the Hurricanes, the Member will
be required to purchase a new Membership category and will be notified via email
that they have the option to purchase a new category of Membership.
8.5 If you participate in the Annual Renewal Payment Plan, the Hurricanes will
contact you before processing your renewal. That contact will be by either e-mail or
phone ten days before the Renewal Date (the date which memberships go sale to
renewing members). You will have until the end of the Renewal Date to advise the
Hurricanes of any changes or upgrades you wish to make to your Membership
package, or to notify the Hurricanes (by opting out under clause 13.1.7) if you do not
wish to roll over your Membership into the next season. The Hurricanes will only
renew your Membership if they receive confirmation that you wish your membership
to be renewed.
8.6 By joining the Annual Renewal Payment Plan, you authorise the Hurricanes to
arrange a transfer of funds from your nominated credit or debit card in the amount
applicable to your Membership type and at the intervals which applied in relation to
the preceding season.
8.7 If you wish to change your nominated credit or debit card from which payments
are deducted at any time, or e-mail address, you will need to log into your Member
account and change these details online by visiting Online at the URL provided by the
Hurricanes and clicking on the Members tab to log in, or contact the Membership
Team member@hurricanes.co.nz.
8.8 You can also opt-out of the Auto-renewal ‘Annual Renewal Payment Plan’ at any
time before the end of the relevant Next Season Renewal Period by visiting the
Members tab online at the Memberlink URL provided by the Hurricanes and logging
into your Membership account and changing your preference in the ‘Manage
Renewals Tab’.
8.9 The Hurricanes or associated third parties will debit your account within ten
business days following the end of the relevant Next Season Renewal Period
nominated payment date. If that debit is dishonoured by your financial institution any
associated dishonour fees incurred by the Hurricanes, or associated third parties,
will be passed on to the Member.
8.10 You must ensure that the account details you have provided are correct and you
notify the Hurricanes immediately should any of the details change prior to the
expiration of the Next Season Renewal Period. You must ensure that you have
sufficient clear funds on your nominated credit/debit card on the scheduled
instalment date.
8.11 Before the Annual Renewal Payment Plan begins, Members must provide the
Hurricanes with their full address details, an email address and mobile or home
number. You must ensure all contact details are up-to-date and notify the Hurricanes
of any changes.
8.12 If your debit is returned or dishonoured by your financial institution, the
Hurricanes will contact you to request immediate payment. Any fees levied to you by
your financial institution will be payable by you.
8.13 If your Membership is suspended or cancelled due to non-payment of dues,
your Membership barcode will be blocked and you will not be able to gain access to
any Match, or receive any Membership benefits.
8.14 Members with outstanding debt will be unable to renew their Membership until
all outstanding money owed is paid in full.
8.15 The Hurricanes accepts no liability for any matter arising from your use of the
Annual Renewal Payment Plan.
8.16 If you believe that a withdrawal has been initiated incorrectly, please contact the
Membership Team on member@hurricanes.co.nz.
8.17 Members who participate in the Annual Renewal Payment Plan and pay their
Membership via a Monthly Payment Plan will automatically renew into a Monthly
Payment Plan for the following season. Should a Member wish to change their
payment preference, they will need to opt-out of the Annual Renewal Payment Plan
and manually purchase their Membership for the relevant season.